General Advice & Information

Quality assured advice is provided by trained advisers on a wide range of subjects, including Housing, Employment, Welfare Benefits, Consumer problems, Debt and Credit, Immigration, Legal System, Education, Travel, Health and Taxation.

Advice and information is available via:

We can help you to find out more about your problem and then help you to sort it out. We may be able to help you fill out forms, write letters or make telephone calls. We may also be able to undertake work on your behalf. In the unlikely event that we can't help you we will try to refer you to someone who can.

NB It will help us to help you if before you contact us you take a few minutes to gather together and sort out any relevant letters, documents or other information.

We also provide a range of leaflets, self-help materials. A trained receptionist is available to help you.

If you can't visit an outlet or contact us in another way you may be able to find the information you need on the Citizens Advice Adviceguide websitewww.adviceguide.org.uk

We also provide specialist advice on debt and welfare benefits.Go to Specialist Services page for further information.

Telephone

020-8715 0707

If you can't telephone us you may be able to find the information you need on the Citizens Advice Adviceguide website www.adviceguide.org.uk

Bureau outlets

We have three bureau outlets:

• Morden
• Mitcham
• Streatham Hill

Leaflets, self-help materials, other sources of information are available whenever the outlet is open. Advisers are available on the days shown.

We can only deal with people who live or work in Merton at our Morden and Mitcham outlets and with people who live or work in Lambeth at our Streatham Hill outlet.

If you can't visit an outlet you may be able to find the information you need on the Citizens Advice Adviceguide website www.adviceguide.org.uk

Morden

7 Crown Parade
Crown Lane
Morden SM4 5DA.
Locate this bureau

Advisers, leaflets, and self-help materials are available from Monday to Thursday.

Mitcham

326 London Rd
Mitcham
Surrey CR4 3ND.
Locate this bureau

This office currenly only provides assisted information. For more detailed advice, and to see an adviser please visit our Morden office.

Leaflets, self-help materials and access to web based sources of information

Streatham Hill

Ilex House
1 Barrhill Road
London SW2 4RJ.
Locate this bureau

Please note that this bureau can only see people living or working within the London Borough of Lambeth.

E-mail

advice@mertoncab.org.uk

When sending your initial enquiry, please provide as much information as possible using the following headings:

• Outline of problem
• What has been done so far
• Preferred outcome

For security reasons we are unable to open any attachments.

We aim to provide a response within ten working days. We may need to contact you by telephone for further information. Please be prepared to provide a phone number where we can contact you during the day.

NB. Due to the high number of emails we can only respond to those living and working in Merton and Lambeth. Please specify in your email enquiry if you either work or live in the boroughs of Merton and Lambeth.
For details of your nearest bureau click here.

If we are unable to deal with your enquiry by telephone and e-mail we will try to arrange an appointment to see you or refer you to one of our specialist services.

If you can't contact us by e-mail... You may be able to find the information you need on the Citizens Advice Adviceguide website www.adviceguide.org.uk