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Frequently Asked Questions

These are some of the common questions we are asked:

Merton & Lambeth CABx is an independent charity funded by the local authorities of both Merton or Lambeth. However, we are not part of either council, and are able to deal with complaints or enquiries; as stated in our aims and principles.

We are primarily funded by the local authorities of both Merton or Lambeth, through a bidding process. We are funder by the Legal Services Commission to provide specialised legal advice. We also have seperate funding for specific projects.

Merton & Lambeth CABx, along with all Citizens Advice Bureaux, is a charity. Our charity registration no is: 1046018.

For details of how to donate, please visit our Fundraising pages.

Citizens Advice Bureaux are audited on a regular basis, as part of our membership of the national network. We also have a uniform information system, produced by Citizens Advice for bureaux.

Every adviser must complete a Certificate in Generalist Advice, before they are allowed to advise clients. This is taught at every CAB, and is generally a six-month programme.

Although advice is not available online, general information can be obtained from the Citizens Advice website adviceguide .

Social Policy is, as one of our main aims, how we help people who may never visit our bureaux. It is raising awareness of problems that effect everyone, and campaigning for change.

For more details, see our Campaigns pages.

Our successes can be seen in recent campaigns, details of which can be found by going to the Citizens Advice successes pages.

For example: tenancy deposit protection scheme , or tax credit system review

If your question has not been answered, please send your question to us by sending an email to feedback@mertoncab.org.uk

This page was last updated on 26/10/09.

Community Legal Service
L.B. Merton
Merton & Lambeth Citizens Advice Bureaux Ltd
7 Crown Parade, Crown Lane, Morden SM4 5DA
Charity Reg no: 1046018 | Company no: 2914384
© Merton & Lambeth CAB 2008
L.B. Lambeth