To create the best service possible for our stakeholders by providing excellent free confidential and impartial advice delivered by well trained and supported volunteers and paid staff who feel valued by the organisation. In this way we will be responsive to our communities changing needs.

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To achieve this, the service has set itself six strategic aims for the next five years to 2013 which are to:

• Improve access to advice by working in partnership with others.
• Raise the profile of social policy internally and externally, and develop it as an integral aspect of the service we provide.
• Enhance awareness and expand clients’ life skills so that they can manage their own affairs more easily and more effectively.
• Develop and vary fundraising.
• Ensure staff and volunteers feel valued in order to enhance recruitment and retention.
• Ensure the organisation is properly run and meets the needs for which it was set up.

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Overall responsibility for MLCABx Ltd is held by the trustee board, which is drawn from the local community. It is intended that the work of the board will be informed by a community focus group, which will seek to ensure that the community is fully involved in the development of the service.

The trustees, who are also company directors, meet bi-monthly to consider progress against the business and development plan, MLCABx's financial position and other relevant issues. The board’s officers meet on a monthly basis.

The trustee board is responsible for ensuring that MLCABx Ltd complies with the Citizens Advice Membership requirements, charity legislation and company law.

The Chief Executive is responsible for the operational management of MLCABx.

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